Effective Date: 19/08/2023
Introduction
Treasure by Mona (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your personal data when you visit our website www.tresurebymona.co.za (“Website”) and interact with our services. We operate in compliance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws.
By accessing or using our Website and services, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand how we handle your personal information.
Information We Collect
1. Personal Information
We may collect the following types of personal information from you:
- Contact Information: Name, email address, phone number, and shipping address.
- Account Information: If you create an account with us, we collect your username and password.
- Payment Information: Payment card details (credit/debit card numbers, expiration date, and security code) or other payment information if you make a purchase on our Website.
- Communication Preferences: Your preferences for receiving communication from us.
2. Automatically Collected Information
We may collect certain information automatically when you visit our Website, including:
- Log Data: Information about your device and how you use our Website (e.g., IP address, browser type, access times, pages viewed, and referring URL).
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings.
How We Use Your Information
We use your personal information for the following purposes:
- Provide Services: To fulfill your orders, process payments, and deliver products to you.
- Customer Support: To respond to your inquiries, provide customer support, and address your concerns.
- Communication: To send you transactional emails (e.g., order confirmations, shipping notifications) and marketing communications (if you have opted in).
- Improvement: To analyze how you use our Website, improve our services, and enhance your user experience.
- Compliance: To comply with legal obligations, such as tax and accounting requirements, and to protect our rights and interests.
Data Sharing and Disclosure
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share your information with service providers who assist us in delivering our services (e.g., payment processors, shipping carriers).
- Legal Obligations: We may disclose your information when required by law or in response to a valid legal request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
- With Your Consent: We may share your information with third parties when you provide explicit consent.
Your Privacy Rights
Under POPIA, you have the following rights:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request corrections to inaccurate or incomplete personal information.
- Deletion: You can request the deletion of your personal information, subject to legal obligations.
- Objection: You can object to the processing of your personal information for direct marketing or legitimate reasons.
To exercise these rights or if you have questions about your privacy rights, please contact us at [insert contact email].
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through the Website or via email.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Treasure by Mona, Cape Town, +27 83 825 9898, info@treasurebymona.co.za
Date of Last Revision: 19/08/2023
By using our Website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.
